Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number
• Service address and billing information
• Utility account information
• Communication preferences
• Information from uploaded utility bills (account numbers, service addresses)
• Information related to your selection of energy suppliers and enrollment status through the iCheck Energy marketplace

2. How We Use Your Information

We use the information we collect to:

• Operate and administer the iCheck Energy marketplace
• Facilitate your enrollment with retail electric and/or gas suppliers you select
• Communicate with you regarding your account, enrollment status, and services
• Send marketing and enrollment-related communications from iCheck Energy, and communications necessary to complete enrollment with suppliers you choose, only where you have provided explicit consent
• Improve our marketplace services and customer experience
• Comply with legal and regulatory obligations
• Verify your identity and prevent fraud
• Deliver text messages related to your marketplace activity, including enrollment confirmations, reminders, and secure links to enrollment documents, where you have opted in to receive SMS communications

3. Information Sharing

We may share your information with:

• Retail energy suppliers you affirmatively select through the iCheck Energy marketplace, solely for the purpose of processing and managing your enrollment
• Utility companies as required to initiate or maintain service
• Service providers who support our operations (such as cloud hosting, messaging delivery platforms, document delivery, analytics, and identity verification), who are contractually restricted from using your information for any purpose other than providing services to iCheck Energy
• Legal authorities when required by law

We do not sell your personal information to third parties for marketing purposes.

Mobile phone numbers, SMS content, and SMS consent data are not shared with third parties for their own marketing or promotional purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication requirements
• Employee training on data protection and privacy obligations

5. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data, subject to legal and contractual retention requirements
• Opt out of marketing communications
• Withdraw consent for SMS communications at any time
• Request a copy of your data in a portable format

6. Marketing and SMS Communications

By providing your phone number and consenting to receive communications, you agree to receive promotional, enrollment-related, and service-related text messages from iCheck Energy in connection with the marketplace and your selected energy suppliers. Message frequency varies. Standard message and data rates may apply.

We do not send unsolicited text messages. All SMS communications are sent in compliance with applicable laws and industry standards, including the TCPA, CTIA Messaging Principles, and Twilio Acceptable Use Policies.

To opt out of SMS communications:

• Reply STOP to any text message
• Click unsubscribe in any marketing email
• Contact us directly to update your communication preferences

7. Cookies and Tracking

We use cookies and similar technologies to operate our marketplace, enhance user experience, analyze usage patterns, and personalize content. You can manage cookie preferences through your browser settings.

8. Data Retention

We retain personal information for as long as necessary to operate the marketplace, complete enrollments, comply with regulatory obligations, resolve disputes, and enforce our agreements, after which data is securely deleted or anonymized.

9. Third-Party Links

Our website may contain links to third-party websites, including energy suppliers. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last Updated" date.