Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number
• Service address and billing information
• Utility account information
• Communication preferences
• Information from uploaded utility bills (account numbers, service addresses)

2. How We Use Your Information

We use the information we collect to:

• Process your energy service enrollment
• Communicate with you about your account and services
• Send promotional messages (with your consent)
• Improve our services and customer experience
• Comply with legal obligations
• Verify your identity and prevent fraud

3. Information Sharing

We may share your information with:

• Energy suppliers to process your enrollment
• Utility companies as required for service
• Service providers who assist our operations
• Legal authorities when required by law

We do not sell your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication requirements
• Employee training on data protection

5. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Withdraw consent at any time
• Request a copy of your data in a portable format

6. Marketing Communications

By consenting to receive marketing messages, you agree to receive promotional text messages and emails from iCheck Energy. Message frequency varies. Standard message and data rates may apply.

To opt-out:

• Reply STOP to any text message
• Click unsubscribe in any email
• Contact us directly to update your preferences

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can manage your cookie preferences through your browser settings.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.